Kanumy · Account deletion
Delete your Kanumy account and data
Updated:
Request deletion by email
Request deletion of your Kanumy account and personal data by email, without installing or opening the app. You can also request particular data to be removed while keeping your account.
Send your request to kontakt.kanumy@scopebloom.com with the subject “Kanumy account deletion” or “Kanumy data deletion”.
Preferably write from the email linked to your account and include your Kanumy player name. For a guest account, include your player name and any account ID already available to you. If you cannot access the linked email or no email exists, explain that; we will arrange proportionate identity verification. Do not send your password, sign-in tokens or a payment card number.
Requesting deletion is free. Reinstalling Kanumy is not required. If your device has no email app, copy the address into your usual email service.
What happens next
- We use the information in your request to identify the account and, where needed, verify that it belongs to you.
- We confirm the scope of the request: the whole account and associated data, or the particular data you want removed.
- We delete the applicable account/profile, uploaded avatar, identified feedback and associated data, or explain any specific data that must be retained and why. Provider-held data may need a provider deletion request.
- We reply about the outcome. GDPR requests are normally answered within one month; where a legally permitted extension is needed, we explain it within that period.
Deleting in the app
Open Settings → Account Management → Delete account and follow the confirmation. This is permanent. Signing out of a guest account also deletes that guest account.
The account-deletion service removes uploaded avatar files and identified feedback reports, including their comments and account/game context. It also removes the sign-in account, profile, progress and account-owned social records. If cleanup fails, deletion is not reported as complete; it can be retried. You can use the email route above if you have already deleted your account, need particular data removed, or cannot use the app.
It also removes private safety settings, policy acceptance and moderation reports made by or about the account, with their evidence and pending email jobs. Minimal moderation action records lose the affected account identity and reason text and expire after one year. Delivered moderation alerts cannot be recalled by account cleanup; a daily service removes older identifying notices once their underlying report is deleted and removes all application notices after 90 days, including Trash.
Consequences and retained data
Deletion is permanent: you lose access to the account, its sign-in methods and progress. We do not retain uploaded avatars or feedback linked to the deleted account in the live app for product improvement.
- Shared match history: Results and structured moves remain available to other participants. Your original account ID is replaced with a random placeholder unique to the match; names, avatars and profile attributes are removed and identifying move prose is cleared. No cross-match mapping is retained. There is no fixed deadline for this reduced record while it serves other participants as their history. We cannot remove their memories or copies they have already saved.
- Feedback without an account identifier: genuinely unlinked reports cannot automatically be located from a deleted account. If you put personal details in an anonymous comment, include the approximate submission date and enough of the comment to locate it; we can remove it after verification. Feedback reports are automatically deleted after 90 days regardless.
- Provider recovery copies: Deleted avatars are no longer available through the app; recovery copies in the configured Storage bucket expire after seven days. Google states that removal of deleted authentication data from live and backup systems may take up to 180 days.
- Support, security and provider records: deletion correspondence is used to resolve and verify the request. A specific legal duty or security investigation may require limited records. Analytics, diagnostics and provider backups can require a separate provider request or identifying information. We explain the applicable reason and retention period; account deletion does not promise immediate removal of every provider record.
Uninstalling Kanumy does not delete the server account. Deleting it does not cancel an app-store subscription: manage any existing subscription through the store where it was purchased. We do not require subscription cancellation before accepting a deletion request.
Who handles the request
Michael Kretschmer, Scopebloom Studio
Köpenicker Straße 95B
12355 Berlin, Germany
kontakt.kanumy@scopebloom.com
Your request and verification information are used to handle deletion and fulfil related legal duties. The Scopebloom imprint provides the operator's contact details.